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TIP: Lending Library

NYSID is proud to introduce a new facet of the Training and Information Program (TIP): Publications and resources that are available on loan. To borrow materials from NYSID's current collection please complete the Lending Library Form.

Action Kits


How to be a Light Duty Specialist (ManageMen) - Emptying wastebaskets, dusting and spot cleaning are some of the most highly visible cleaning jobs in a facility. The Light Duty Specialists' job is therefore very important. How to Be a Light Duty Specialist is a vital site based training tool for your cleaning organization. Included in this kit are an interactive DVD with both English and Spanish versions, Light Duty Specialist Playbook, (OS1) Scouting Report, Light Duty Specialist Playbook for trainers, Train-the-Trainer audio-tape and more!

How to be a Restroom Specialist (ManageMen) - A systematic approach to public and employee restroom cleaning based on ManageMen's "Flow Process Studies" and cleaning with teams. How to Be a Restroom Specialist explains why proper restroom cleaning is important and provides the training materials needed for your cleaning organization. Included in this kit are the interactive training DVD with both English and Spanish versions, Restroom Specialist Playbook for trainers and a Train-the-Trainer audio CD.

How to be a Vacuum Specialist (ManageMen) - Carpets are some of the most important areas in public buildings. The Vacuum Specialists job requires skill and attention to detail. How to Be a Vacuum Specialist is a high performance approach to vacuuming and a vital site based training tool for any cleaning organization. Included in this kit are an interactive DVD with both English and Spanish versions, (OS1) Scouting Report, Vacuum Specialist Playbook for trainers, Train-the-Trainer audio-tape and more!

How to Coach a Successful Team (ManageMen) - One of the most important developments in the cleaning industry is cleaning in teams. How to Coach a Successful Team, provides the training materials needed to introduce the (OS1) process in virtually any cleaning organization successfully.

Audio Books


First, Break All the Rules: What the World's Greatest Managers Do Differently (Marcus Buckingham & Curt Coffman) - This audio book is the first to present essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at evey level.

Good to Great (Jim Collins) - Based on a five-year research project, Good to Great answers the question: "Can a good company become a great company, and, if so, how?" True to the rigorous research methodology and invigorating teaching style of Jim Collins, Good to Great teaches how even the dowdiest of companies can make the leap to outperform market leaders the likes of Coca-Cola, Intel, General Electric, and Merck.

Go Put Your Strengths To Work: 6 Powerful Steps to Achieve Outstanding Performance (Marcus Buckingham) - Research data show that most people do not come close to making full use of their assets at work -- in fact, only 17 percent of the workforce believe they use all of their strengths on the job. Go Put Your Strengths to Work aims to change that through a six-step, six-week experience that will reveal the hidden dimensions of your strengths. Buckingham shows you how to seize control of your assets and rewrite your job description under the nose of your boss. You will learn:

  • Why your strengths aren't "what you are good at" and your weaknesses aren't "what you
    are bad at."
  • How to use the four telltale signs to identify your strengths.
  • The simple steps you can take each week to push your time at work toward those activities that strengthen you and away from those that don't.
  • How to talk to your boss and your colleagues about your strengths without sounding like you're bragging and about your weaknesses without sounding like you're whining.
  • The fifteen-minute weekly ritual that will keep you on your strengths path your entire career.

With structured exercises that will become part of your regular workweek and proven tactics from people who have successfully applied the book's lessons, Go Put Your Strengths to Work will arm you with a radically different approach to your work life. As part of the book's program you'll take an online Strengths Engagement Track, a focused and powerful gauge that has proven to be the best way to measure the level of engagement of your strengths or your team's strengths. You can also download the first two segments of the renowned companion film series Trombone Player Wanted.

Primal Branding (Patrick Hanlon) - In one of the most original books of its kind ever written, Patrick Hanlon explains how the most powerful brands create a community of believers around the brand, revealing the seven components that will help every company and marketer capture the public imagination -- and seize a bigger slice of the pie. What is the magic glue that adheres consumers to Google, Mini Cooper, and Oprah, but not to others? Why do many brands with great product innovation, perfect locations, terrific customer experiences, even breakthrough advertising fail to get the same visceral traction in the marketplace that brands like Apple, Starbucks, or Nike have? After years of working with famous brands like Absolut, Ford Motor Company, LEGO, Disney, Montblanc, Sara Lee, and others, Patrick Hanlon, senior advertising executive and founder of Thinktopia, decided to find the answers. His search revealed seven definable assets that together construct the belief system that lies behind every successful brand, whether it's a product, service, city, personality, social cause, or movement. In Primal branding, Hanlon explores those seven components, known as the primal code, and shows how to use and combine them to create a community of believers in which the consumer develops a powerful emotional attachment to the brand. These techniques work for everyone involved in creating and selling an image -- from marketing managers to social advocates to business leaders seeking to increase customer preference for new or existing products. Primal branding presents a world of new possibility for everyone trying to spark public appeal -- and the opportunity to move from being just another product on the shelf to becoming a desired and necessary part of the culture.

The One Minute Manager (Ken Blanchard and Spencer Johnson) "For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing productivity, job satisfaction, and personal prosperity…The One Minute Manager is a concise, easily read story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands…By the book's end you will know how to apply them to your own situation and enjoy the benefits. 

The Power of a Positive No: How to Say NO and Still Get to YES - No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect.

The 7 Habits of Highly Effective People (Stephen R. Covey) - In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway.

The Speed of Trust (Stephen M.R. Covey with Rebecca R. Merrill) - This book challenges our age-old assumption that trust is merely a soft, social virtue, and instead demonstrates that it is a hard-edged, economic driver--a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. CEO Covey informs readers how to inspire lasting trust in their personal and professional relationships, and in so doing to create unparalleled success and sustainable prosperity in every dimension of life. He shows business, government, and education leaders how to quickly and permanently gain the trust of their clients, coworkers, partners, and constituents. Like a ripple in the pond, trust begins within each of us personally, continues into our relationships, expands into our organizations, extends into our marketplace relationships, and ultimately encompasses our global society. Covey presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.--From publisher description.

Binder with Video


Complete Hiring Questions Handbook (Carol A. Hacker)

Designing & Implementing Successful Diversity Programs (Portland Habilitation Center) - Nationwide, corporate human resource managers list diversity management as one of their top three priorities for the 1990s. This cutting-edge guide, with its wealth of ideas, techniques, action items, plans, and a complete case study, gives managers an understanding of the new complexity of the workforce and enables them to create and implement programs that get the best from employees. Complete guidelines are given for a diversity process, including research strategies, converting those strategies into action plans, and organizing for sustained management commitment. Methods are included for enhancing affirmative action, integrating diversity and work/family initiatives, testing career mobility systems, and much more.

Hiring Winners: A Comprehensive Guide to Recruiting, Interviewing & Selecting Salespeople (Phillip Faris)

More Than A Gut Feeling II (Dr. Paul C. Green) - Avoid poor hiring decisions! Learn to choose the best candidate by using Behavioral Interviewing. This reliable system has helped thousands of interviewers guide the job applicant in sharing past experiences that can give valuable insight into the past and future job performances. A candidate’s past behavior is the best indicator of future behavior.
How- To Training Points:
How to plan an interview
How to build rapport with the applicant
How to evaluate skills objectively
How to obtain examples of past behavior
How to obtain “contrary evidence�
How to use silence as an effective interviewing tool

The Caliper Hiring Manual (Caliper Human Strategies)


Custodial Skills for Adults with Special Needs (Portland Habilitation Center) - A manual for individuals with disabilities, staff and those that have a need for a comprehensive guide, reference book and basic training manual related to custodial work. Nearly 300 pages, with illustrations, covering the mastery of tools and equipment for persons with disabilities and special needs.



Emotional Intelligence | Employee Retention/Relations | Ethics | Generational Diversity |
Grammar Skills | Harassment | Informational | Interviewing | Leadership/Strategy | Legal | Management | Manufacturing | Marketing | Motivational / Personal Growth | Performance Management | Psychology | Recognition & Rewards | Training

Emotional Intelligence

Gifts Differing - Understanding Personality Type (Marcus Buckingham & Curt Coffman) - Gifts Differing explains the essential personality types described by the MBTI and their practical significance in your daily life.

How Full is Your Bucket? (Tom Rath, Donald O. Clifton, Ph.D) - This book reveals how even the briefest interactions affect your relationships, productivity, health and longevity. Organized around a simple metaphor of a dipper and a bucket, and grounded in 50 years of research, this book will show you how to greatly increase the positive moments in your work and your life-while reducing the negative.

Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees & Achieve Remarkable Results (Jack Mitchell) - In this book, the author shows business readers how to keep their customers happy-and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset-great employees!

People Patterns: A Modern Guide to the Four Temperaments (Stephen Montgomery, Ph.D) - "Try to see it my way." Taking a line from the Beatles, Stephen Montgomery presents a modern guide to the four temperaments, the four ancient "people patterns" that hold the key to personality types. Montgomery draws extensively on the work of David Keirsey, author of the best-selling book on temperament, Please understand Me, but he also cites scores of characters from popular books, movies, and TV-from Harry Potter to Star Trek-to help bring the four temperaments alive. In an easy style, and in words that everyone can understand, Montgomery shines a bright new light on Keirsey's four temperaments.

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Employee Retention/Relations

Love'em or Lose'em: Getting Good People To Stay (Beveryly Kaye, Sharon Jordan-Evans) - Think about the most talented people on your team-the ones that show up day after day, do their jobs well and contribute to your success. Whether they are your high-potentials or your solid citizens, they are your stars. Can you afford to lose them. Regardless of economic swings or unemployment statistics, you need these people to stay. And you need them not just to stay, but to be engaged, motivated and producing at their peak. This book will show you how to keep your star employees.

Loyalty Unplugged: How to Get, Keep & Grow all Four Generations (Adwoa K. Buahene, Giselle Kovary) - Loyalty is dead, or is it? This book answers this question. The concept of loyalty is re-framed against the design and execution of people strategies, demonstrating that the goal should be employee engagement, not loyalty. The generations in the workplace possess unique identities which they translate into different workplace behaviors. Loyalty Unplugged clarifies how to get, keep and grow your human capital by layering on a generational perspective. To create an engaged workforce, your organization must be engaged. This book reveals how to demonstrate the characteristics of organizational engagement in all people strategies.

The Manager's Pocket Guide to Employee Relations (Terry Fitzwater) - This pocket guide is packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Also included are suggestions on programs and philosophies in order to increase an employee's desire to remain with an organization. This book helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. It offers ideas toward developing a more satisfied workforce and a company more informd about some of the more common employment laws.

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Doing the Right Thing: Ethics in the Workplace (Robert W. Bly) - Your company's reputation is one of it's most important assets. Good business ethics maintain that reputation and help build customer loyalty. Doing the Right Thing offers guidelines for ethical decision making in a variety of common business situations, from dealing with managers and employees to negotiating with customers and vendors.

Leading to Ethics: 10 Leadership Strategies for Building a High-Integrity Organization (Eric Harvey, Andy Smith, Paul Sims) - The task of building an integrity and values-based organization falls squarely on your shoulders and those of your collegues. Ethical business starts with ethical leadership. And, while everyone must do their part, ultimately it's up to you to ensure that your organization avoids the pitfalls of doing wrong…and reaps the benefits of doing right. That a responsbility that comes with the territory and the title. This book will provide you with the tools to mee that responsibility.

The Ethics of Excellence ( Prince Pritchett, Ph.D) - You carve out the organization's character through your daily choices. You shape its conscience as you exercise your own.

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Generational Diversity

Generations Working Together: What Everyone Needs to Now and Do (Laura E. Bernstein) - All organizations today are prone to friction between members of different generations. And in far too many cases, coworkers lack botht the understanding and skills necessary to narrow these classic "generation gaps." That's a huge problem! Left unchecked, generational differences at work can negatively impact everything from interpersonal relationships, teamwork, morale, and productivity - to an organization's ability to recruit and retain top-notch people and achieve its overall mission. When that happens, EVERYONE loses. But it doesn't have to be that way!

Managing Generation X: How to Bring Out the Best in Young Talent (Bruce Tulgan) - In this book, Bruce Tulgan, discards many of the stereotypes applied to this youg group. He sees a generation of people who value individualism and personal empowerment. It's a generation that could produce the best employees, the best customers and perhaps the best leaders that business has ever seen. Conditioned to practicing self - reliance by latchkey childhoods, Xer's expect to depend on natural entrepreneuship to attain security in an uncertain future…

Managing Generation Y: Global Citizens Born in the Late Seventies & Early Eighties (Carolyn A. Martin, Ph.D, Bruce Tulgan) - Managing Generation Y is for organizations that want to become the employer of choice for the next cohort of young adults (those born between 1978 and 1984) who will impact the workforce during the next five to seven yearts. Discover the Gen Y traits that pose the greatest challenges to managers as well as the best practices you can implement immediately to keep these upbeat, techno-savvy workers focused and motivated.

The Manager's Pocket Guide to Generation X (Bruce Tulgan) - A concise description of Generation Xers and why they're uniquely suited to help their employers compete effectively in the new global marketplace. This books answers the most commonly asked questions about Generation X and provides 50 observations in the words of Xers who describe their own positive and negative work experiences with management.

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Grammar Skills

Clear Writing: A Step-by-Step Guide (Diana Bonet) - Learn an easy formule-core control-that is the basis of all sentences; how to determine and understand the different parts of a sentence; how to avoid the four kinds of "weed" words; the proper form of common idioms.

The Manager's Pocket Guide to Effective Writing (Steve Gladis, Ph.D) - Written communication is requisite at all levels of business, but especially so at the managerial level. Your writing may be grammatically correct and logically sound, but is it effective? This pocket guide can help any individual improve his or her writing skills. Using easy, practical how to steps, Dr. Gladis can help guide you to more effective writing.

Writing Fitness: Practical Exercises for Better Business Writing (Jack Swenson) - Learn three handy shortcuts to improve your spelling; how to construct clear, economical and simple sentences; how to write clear, direct and concise memos; the do's and don't sof report writing

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Investigating Sexual Harassment: A Practical Guide to Resolving Complaints (Angela Bradbery, Rosemarie Lally, Don Montuori)

Sexual Harassment in the Workplace: How to Prevent, Investigate, & Resolve Problems in Your Organization (Ellen J. Wagner) - An employee walks into your office and claims she's been sexually harassed: What should you do? Just as important, what shouldn't you do? In an area where the truth can be hard to get at and emotions run high, Sexual Harassment in the Workplace offers a legal expert's advice on how to investigate complaints in a way that is fair to all parties and protects your organization from legal liability. In addition, this book shows you how to establish policies and procedures to prevent harassment, discipline harassers, and save your company many dollars in legal fees, court judgements, and lost productivity.

Understanding & Preventing Workplace Retaliation (Patricia A. Wise)

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America, Working (Linda Sullivan Schulte) - This book tells stories of sixty Americans with disabilities who found work because of the JWOD program and whose lives are better as a result of it. In this the sixtieth year of the Javits-Wagner-O'Day Program sixty voices retells its story.

Health Politics - Power, Populism, and Health (Mike Magee, MD) - Health care in the United States and around the world is heading for dramatic change, fueled by demographic and socioeconomic megatrends that are rapidly reshaping our attitudes, beliefs and policies. In his new book, Health Politics: Power, Populism and Health Mike Magee, MD will take a look inside the megatends that are rapidly transforming our health care system.

Microsoft Office 2010 for Dummies (Wallace Wang) - Spend less time figuring out Word, Excel, PowerPoint, Outlook, and Access and more time working on actual projects with this new edition of Office 2010 For Dummies. Filled with straightforward, friendly instruction, this book gets you thoroughly up to speed, and it actually makes doing Office work fun!
First learn all the basics, then how to add more bells and whistles, including how to spice up your Word documents, edit Excel spreadsheets and create formulas, add sound to your PowerPoint presentation, and much more.

  • Helps you harness the power of Microsoft Office 2010 and all of its new functionality; the book covers Word, Excel, PowerPoint, Outlook, and Access
  • Explains and instructs in the straightforward, friendly, For Dummies style that makes instruction more accessible and skill-building easier
  • Covers typing and formatting text in Word and spicing up your documents
  • Shows you how to navigate and edit an Excel spreadsheet, create formulas, and chart and analyze Excel data
  • Demonstrates how to create a PowerPoint presentation and add color, sound, and pictures
  • Explores Outlook, including configuring e-mail, storing contacts, organizing tasks, scheduling your time, and setting appointments
  • Delves into designing Access databases, including editing, modifying, searching, sorting, and querying; also covers viewing and printing reports, and more

Microsoft Excel 2010 Bible (John Walkenbach) - Synopsis: John Walkenbach's name is synonymous with excellence in computer books that decipher complex technical topics. Known as "Mr. Spreadsheet," Walkenbach shows you how to maximize the power of all the new features of Excel 2010.

An authoritative reference, this perennial bestseller proves itself indispensable no matter your level of skill, from Excel beginners and intermediate users to power users and potential power users everywhere. Fully updated for the new release, this latest edition provides comprehensive, soup-to-nuts coverage, delivering over 900 pages of Excel tips, tricks, and techniques you won’t find anywhere else. Excel guru and bestselling author John Walkenbach ("Mr. Spreadsheet") guides you through every aspect of Excel.

New York State Government: What it Does, How it Works (Robert B. Ward) - Readers will learn about institutions - the state Constitution and three branches of government- plus the essentials of both current and historic state policies in health care, education, transportation, economic development, the environment, taxes and spending.

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Crucial Confrontation: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behaviors (Patterson, Grenny, McMillian, Switzler) - Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Conversations: Tools for Talking When Stakes are High (Patterson, Grenny, McMillian, Switzler) - When stakes are high, opinions vary, and emotions start to run strong, casual conversations become crucial. Ironically, the more crucial the conversation, the less likely we are to handle it well. The consequences of either avoiding or fouling up crucial conversations can be severe. When we fail a crucial conversation, every aspect of our lives can be affected-from our careers, to our communities, to our relationships, to our personal health. As we learn how to step up to crucial conversations-and handle them well-with one set of skills we can influence virtually every domain of our lives.

Designing & Implementing Successful Diversity Programs (Lawrence M. Baytos) - Nationwide, corporate human resource managers list diversity management as one of their top three priorities for the 1990s. This cutting-edge guide, with its wealth of ideas, techniques, action items, plans, and a complete case study, gives managers an understanding of the new complexity of the workforce and enables them to create and implement programs that get the best from employees. Complete guidelines are given for a diversity process, including research strategies, converting those strategies into action plans, and organizing for sustained management commitment. Methods are included for enhancing affirmative action, integrating diversity and work/family initiatives, testing career mobility systems, and much more.

Effective HR Measurement Techniques - This book will show you how to make sound measurement techniques work for your organization. This practical resource will help you measure employee turnover, benchmarking, recruitment, performance appraisal, team performance, team effectiveness, and much more. It shares the combined wisdom of 15 HR academic and practice leaders about proven ways to measure and communicate the bottom lline value of your HR program."

High-Impact interview Questions (Victoria A. Hoevemeyer) - Asking behavior-based questions is by far the best way to discover crucial details about job candidates. This book gives you the tools and guidance you need to gather this important information before you hire.

How to Measure Human Resources Management (Jac Fitz-enz) - The one book that can show you how to compete with other managers in the corporate productivity arena. Learn how a total system of measuring quantitative results of human resources activities can help you - show management it will be cost-effective to add staff in a given area, prove that a training program has a positive impact on costs and sales, show you are responsive to the organization's need to promptly fill open positions.

Human Resources Kit for Dummies (Max Messmer) - Whether you're a small business owner or an HR professional, you'll want this friendly guide around to help you build an employee-friendly workplace. Find out how to get the maximum mileage out of job fairs and online recruiting, create effective wage structures, dole ot kudos and discipline - and keep it all legal!

Interviewing: More Than a Gut Feeling (Richard S. Deems, Ph.D.) - Take the guesswork out of hiring! Using a logical, easy-to-follow system, this book helps you identify the candidate who is truly right for the job. Enjoy the benefits of improved productivity and lower employee turnover as you make the right hiring decision every time.

The Manager's Pocket Guide to Documenting Employee Performance (Terry L. Fitzwater) - This step-by-step guide will help you document and change unwanted work behaviors before they become issues leading to termination. The guide presents specific measure for accurate performance documentation that will protect your organization against discharge litigation.

The Manager's Pocket Guide to Interviewing and Hiring Top Performers (Terry L. Fitzwater) - This book is for individuals with Human Resource and Training responsibilities who are looking for tools to help their managers, supervisors, and team leaders interview, hire, and retain top performers. If you or someone in your hiring system has limited experience in interviewing and hiring or you are looking for new ways to keep your top employees, this book will help you.

Six Steps to Successful Interviewing: How to Make Sound Hiring Decisions (Lynn S. Nemser)

Writing a Human Resources Manual (Susan L. Brock, Sally R. Cabbell) - This book will teach you how to determine your organization's policies, practices, and procedures; how your manual will help the employee fit in and adjust to a new job; give exercises and examples to tailor information to your company's needs; and how a well written manual will support both employees and supervisors.

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Active Listening: Improve Your Ability to Listen and Lead (Michael H. Hoppe) - Active listening is a person's willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listening, leader can become more effective listeners and, over time, improve their ability to lead.

Career Skills for the New Economy (Bruce Tulgan's) - This pocket guide is about creating your own success in the new economy. It offers best practices that come directly from real strategies of real people who are succeeding on their own terms.

Communication: The Key to Effective Leadership (Judith Ann Pauley, Joseph F. Pauley) - Using the concepts explained in this book, one CEO grew his company from $85 million to $100 million. A vice president added $10 million to his bottom line in one year. A CEO who is a turnaround specialist successfully led two restaurant chains from near bankruptcy to sustained profitability. Other leaders have used these concepts successfully in improving team cohesiveness and productivity, in negotiating, in dealing with boards of directors, in fundraising, in education to raise the academic achievement of their students and in many other ways. These and many other stories are used in this book to explain the concepts and connect theory to practice in ways that enable the busy leader to understand how to apply them in their daily lives.The concepts described in this book are scientifically based and have withstood nearly 40 years of scrutiny and scientific inquiry.

Execution: The Discipline of Getting Things Done (Larry Bossidy and Ram Charan) - This book describes the building blocks--leaders with the right behaviors, a culture that rewards execution, and a reliable system for having the right people in the right jobs--that need to be in place to manage the three core business processes of people, strategy, and operations.

Firms of Endearment: How World-Class Companies Profit from Passion and Purpose (Raj Sisodia, Jag Sheth, and David B. Wolfe) - Today's best companies get it. From Costco to Commerce Bank, Wegmans to Whole Foods: They're becoming the ultimate value creators. They're generating every form of value that matters: emotional, experiential, social, and financial. And they're doing it for all their stakeholders. Not because it's "politically correct': because it's the only path to long-term competitive advantage. This book will show you how to become one of those companies. You'll find specific, practical guidance on transforming every relationship you have: with customers, associates, partners, investors, and society. If you want to be great-truly great-this is your blueprint.

First, Break All the Rules: What the World's Greatest Managers Do Differently (Marcus Buckingham & Curt Coffman) - This book is the first to present essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level.

Good to Great (Jim Collins) - In Good to Great Collins, the author of Built to Last, concludes that it is possible, but finds there are no silver bullets. Collins and his team of researchers began their quest by sorting through a list of 1,435 companies, looking for those that made substantial improvements in their performance over time. They finally settled on 11--including Fannie Mae, Gillette, Walgreens, and Wells Fargo--and discovered common traits that challenged many of the conventional notions of corporate success. Making the transition from good to great doesn't require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. Peppered with dozens of stories and examples from the great and not so great, the book offers a well-reasoned road map to excellence that any organization would do well to consider.

How Organizations Work: Taking a Holistic Approach to Enterprise Health (Alan P. Brache) - In How Organizations Work, world-renowned organizational improvement expert Alan Brache uses his revolutionary "Enterprise Model," an organization model analogous to human biology, to provide a clear, integrated solution to performance improvement that takes into account all the variables that influence performance. Here, Brache provides a comprehensive "physical exam" for checking your organization's vital signs and provides a 360-degree picture of how organizational dynamics can be harnessed to effect permanent improvements in performance.

How to De-Junk Your Life (National Press Publications) - This book offers the solution you've been waiting for! This new handbook is chock full of powerful but easy-to-use strategies for ridding yourself of the junk that's cramping your space and your effectiveness.

How to Get Things Done: An Achiever's Guide to Better Time Management (National Press Publications) - This handbook teaches strategies to organize your life and get things done. It helps you define what you want to do based on your own work style. You will learn to define your priorities and use then as a framework for time allocation decisions and find tips to organize your home and office with the tools you need to accomplish your goals.

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Influencer - A thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life.

Mission Based Management (Peter C. Brinckerhoff) - This significantly updated edition of the McAdams Award-winning classic expands on the invaluable hows and whys of not-for-profit empowerment covered in the original to offer highly effective new ideas and new criteria for success in todays's increasingly competitive nonprofit terrain.

Our Iceberg is Melting: Changing & Succeeding Under Any Conditions (John Kotter) - Most of the denizens of the Antarctic penguin colony sneer at Fred, the quiet but observant scout who detects worrying signs that their home, an iceberg, is melting. Fred must cleverly convince and enlist key players, such as Louis, the head penguin; Alice, the number two bird; the intractable NoNo the weather expert; and a passle of school-age penguins if he is to save the colony. Their delightfully told journey illuminates in an unforgettable way how to manage the necessary change that surrounds us all. Simple explanatory material following the fable enhances the lasting value of these lessons.

Successful Leadership Skills (Ken Lawson, M.A. Ed.M) - You will learn how to understand your colleagues' strengths and weaknesses, and motivate them to succeed; identify your own skills and training needs, and ensure that you get the support you need; build teams to meet organizational needs and goals, and communicate effectively with them.

The Board Member's Guide to Strategic Planning (Howard H Williams III) - A quick, compact guide for busy nonprofit board members by a veteran board member and sought-after consultant to nonprofits. Fisher Howe's practical, no-nonsense approach demystifies the often intimidating planning process, showing why it is essential and providing detailed instructions for successful execution.

The Fifth Discipline Fieldbook (Peter M. Senge, Art Kleiner, Charlotte Roberts, Richard B. Ross, Bryan J. Smith) - The fieldbook is an intensely pragmatic guide. It shows how to create an organization of learners where memories are brought to life, where collaboration is the lifeblood of every endeavor, and where the tough questions are fearlessly asked.

The 4 Disciplines of Execution (Chis McChesney, Sean Covey and Jim Huling) - The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing on your most important strategic priorities in the midst of the whirlwind. By following the 4 Disciplines: Focusing on the Wildly Important; Acting on Lead Measures; Keeping a Compelling Scoreboard; and Creating a Cadence of Accountability leaders can produce breakthrough results. Simply put, this is one book that no business leader can afford to miss.

The Handbook of Good English: A Comprehensive, Easy-to-Use Guide to Modern Grammar, Punctuation, Usage, and Style (Edward D. Johnson) - Now substantially revised and updated, this essential guide is arranged in an easy-to-follow, topical style that takes us from the rules governing basic sentence structure to methods of achieving effective expressioin. Mr. Johnson not only explains just what is correct when it comes to devilish questions of English grammar, punctuation, and usage, but also why it is correct- and even how to choose among correct alternatives.

The Leadership Pill: The Missing Ingredient in Motivating People Today (Ken Blanchard, marc Muchnick) - Now can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer. In the bestselling tradition of Whale Done! and The One Minute Manager, their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles -- a story that reveals the ingredients of truly effective leadership. Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix. Destined to be a transforming experience for countless readers, The Leadership Pill shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.

The Leadership Secrets of Santa Claus: How to Get Big Things Done in Your "Workshop" All Year Long (Eric Harvey, David Cottrell, Al Lucia) - The authors of this book have helped hundreds of organizations, and their leaders, build high-performance workplaces - with motivated co-workers. Their work is based on the belief that effective leaders accomplish "big things' by GIVING employees clear goals, solid accountabilities, and ongoing feedback, coaching, and recognition. These are the leadership traits of the Santa Claus in each of us.

The NEW Supervisor (Elwood N. Chapman) - After completing this brief book you will know many secrets of good supervision.

The Speed of Trust: The One Thing That Chages Everything (Stephen M.R Covey) - According to Stephen M. R. Covey (son of the bestselling author Stephen R. Covey), there is one thing that is common to every individual, relationship, team, family, organization, nation, economy, and civilization worldwide. It affects every effort in which humankind is engaged, changing the quality of every present moment, and altering the trajectory of every future moment, both personally and professionally. This one thing, which changes everything, is trust—the foundation of the most powerful governments, the most successful businesses, the most thriving economies, the most influential leaders, the greatest friendships, or the deepest loves. The Speed of Trust challenges the assumptions that trust is merely a soft social virtue and articulates why it has become the key leadership competency of the new global economy. Covey demonstrates how to quickly and permanently gain the trust of clients, coworkers, partners, and constituents so as to make organizations more profitable, people more promotable, and relationships more energizing.

The Tipping Point: How Little Things Can Make a Big Difference (Malcolm Gladwell) - The Tipping Point is the magic moment when an idea, trend, or social behavior crosses a threshold, tips and spreads like wildfire. This book illuminates the tipping point phenomenon and how it's changing the way people throughout the world think about selling products and disseminating ideas.

The World is Flat (Thomas L. Friedman) - In this brilliant new book, the award-winning New York Times columnist Thomas Friedman demystifies the brave new world for readers, allowing them to make sense of the often bewildering global scene unfolding before their eyes. With his inimitable ability to translate complex foreign policy and economic issues, he explains how the flattening of the world happened at the dawn of the twenty-first century.

Winning (Jack Welch) - Jack Welch knows how to win. During his forty-year career at General Electric, he led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management became the gold standard in business, with his relentless focus on people, teamwork, and profits. (Jack Welch) - Jack Welch knows how to win. During his forty-year career at General Electric, he led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management became the gold standard in business, with his relentless focus on people, teamwork, and profits.

Work it Out - Clues for Solving People Problems at Work (Sandra Krebs Hirsh) - This book uncovers the mysteries of how best to work together. Using a mystery theme to uncover how different personalities operate, the authors demostrate the effects of different personalities at work and how to use this understanding to facilitate more effective work relationships, whether with co-workers, the boss, your team, or subordinates.

Working Relationships (Richard G. Luecking, Ellen S. Fabian, and George P. Tilson) - It's a must have guide for all employment service providers seeking to foster strong partnerships with employers and to start people with disabilities on the path to a rewarding career. Filled with helpful case studies and examples, this invaluable resource gives readers specific perspectives, guidelines, and strategies.

Why Women Should Rule The World (Dee Dee Myers) - Myers offers a hard-hitting look at the challenges women must overcome and the traps they must avoid as they travel the path toward success. She describes how female participation in public life has already transformed the world in which we live.

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Documenting Discipline (Mike Deblieux) - This book shows managers how to investigate and resolve performance problems and rule violations. By following the steps of the FOSA+ method described in this book, managers can effectively and legally address performance issues.

Legal Issues for Managers: Essential Skills for Avoiding Your Day in Court (Mike Deblieux) - This book provides an introduction to the federal laws that govern employment practices in the US. It offers guidelines that will help supervisors promote, evaluate, and discipline employees in a way that is fair and consistent.

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Bringing Out the Best in Your Employees (Lisa Giruzzi) - The main objective of Bringing Out the Best in Your Employees is to help managers think differently and communicate in ways that engage and empower employees. Enlightening, thought provoking, and extremely motivating, this comprehensive guide will enhance your ability to empower employees within your organization, which will increase performance and productivity. Communication goes above and beyond speaking and listening, reading and writing, or verbal and non-verbal because when our minds are constantly interpreting the world around us, everything becomes a communication. For example, someone cutting you off in traffic communicates something, and it's a communication when a cashier in a supermarket smiles at you. When your significant other doesn't call when he or she is supposed to, you might think, "What are they trying to tell me?" If you skip an important meeting, it may be interpreted a particular way. If your employee is consistently late, is he or she telling you something? Every time you perceive the world, it is communication. "Communication is everything, and everything is communication," says Lisa Giruzzi, "and for human beings, nothing in this world exists without it." A "go to" book for dealing with challenges at work, the author's mission is to encourage a positive, sustainable change in the workplace, and unlike traditional "recipe approach" communication books, this one actually makes an immense difference as soon as you adopt the principles and implement the strategies.

Conduct Expected for the 21st Century (William Lareau) - The nature of the day-to-day business world itself has changed dramatically on the surface. Yet, beneath the surface, the same realities still apply. Companies now shed employees with a disdain that makes the corporate world of the 1980's seem like a 1960.

Delegating for Results (Robert B. Maddux) - You will learn how to remove barriers to common delegation problems; how to get past the "I can do it myself" syndrome; how to use the six levels of authority; how to teach employees problem-solving techniques.

How to Get Everything Done: And Still Have a Life (Charles Mallory) - Scambling to catch up on phone calls? Buried under piles of paperwork? Cheer up! That swamped feeling is seldom a matter of having too much to do in too little time-it's a matter of using the time you do have effectively. How to Get Everything Done offers practical advice for setting priorities, organizating your office, battling procrastination, and making your workday work better.

How to Have Successful Meeting

Investing Time for Maximum Return (Alec Mackenzie, Ph.D., Melody Mackenzie) - Investing Time for Maximum Return shows you how to manage your most important resource - TIME. Identify your personal timewasters, set long-term goals and daily priorities, and identify and achieve your number one priority.

Making Meetings Work (Karen Anderson) - Not Another meeting! Just about everyone has said these words at least once. There's no way to escape meetings, but you can learn how to make them run smoothly and effectively. Making meetings Wrok can help you plan, schedule, organize, and conduct meetings that get the job done every time.

Sexual Harassment Prevention Training Manual: For Managers and Supervisors (Paul C. Gibson, J.D.,S.P.H.R. and Marjorie A. Johnson, J.D.) - Much of the advice in this book is written to instruct managers and supervisors about the legal definitions of sexual harassment.

The Corporate Mystic (Gay Hendricks, PH.D. and Kate Ludeman, PH.D.) - In this spirited mandate for the future of business, Gay Hendirciks and Kate Ludeman draw on more than twenty-five years of experience in training top executives. They have distilled the secrets of the hundred wisest businesspeople they know into nuggets of just-in-time wisdom you can put into work today.

The Dilbert Principle (Scott Adams) - In a world of TQM, reengineering, and empowered secretaries, Dilbert has become the poster boy of corporate America. Millions of office dwellers tack Scott Adams's comic strip to their walls when murdering the boss is not an acceptable option.

The Enternally Successful Organization (Philip B. Crosby) - It is a book about change, and how executives and managers can introduce it into the workplace for long-term, vigorous growth.

The One Thing You Need to Know...About Great Managing, Great Leading, and Sustained Individual Success (Marcus Buckingham) - Great managing, great leading, career success-Buckingham draws on a wealth of examples to reveal the single controlling insight that lies at the heart of each. Lose sight of this "one thing" and even your best efforts will be diminished or compromised. The author explains the surpisingly different answers to each of these rich and complete subjects.

The One Minute Manager (Ken Blanchard and Spencer Johnson) "For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing productivity, job satisfaction, and personal prosperity... The One Minute Manager is a concise, easily read story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands…By the book's end you will know how to apply them to your own situation and enjoy the benefits. 

The One Minute Manager Meets the Monkey (Ken Blanchard, William Oncken, Jr. and Hal Burrows) "The One Minute Manager Meets the Monkey is a humorous and highly effective way to learn how to start delegating business tasks.  If you are overwhelmed by monkeys—projects and problems that don't belong to you—then you need this book. Learn the three impositions on your time, four rules for caring and feeding monkeys, and two monkey insurance policies that will lead to your success in making the next move."

You Can't Do it All: Effective Delegation for Supervisors (Jeanne Baer) - Are you a manager or supervisor who comes in early, stays late, and gives 110%? Delegation can help you improve your results while decreasing the time you spend at work. You can't do it all: Effective Delegation for Supervisors presents the skills you need to delegate effectively, from matching the right employee with the right task to evaluating the completed project. You'll see how you can use your own time more efficiently and help your employees grow in the process.

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Lean Manufacturing for the Small Shop (Gary Conner) - Companies of all sizes are in a desperate race to remain competitive and profitable. Written with Lean implementers in mind, this text is designed to help companies and change agents apply the tools of Lean quickly.

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Benchmarking: A Practitioner's Guide for Becoming and Staying Best of the Best (Gerald J. Balm) - This is a how-to book which complements and expands upon prior books on benchmarking. It's about the experience at IBM's Rochester, Minnesota site, which is responsible for product development and U.S. manufacturing of intermediate computer systems.

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (Leonard L. Berry) - From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies - Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets - values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relation-ships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-stepactions that continuously bring success to life in a company.

Getting to Yes: Negotiating Agreement Without Giving In (Roger Fisher, William Ury) - Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict -whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, a group that deals continually with all levels of negotiation and conflict resolution from domestic to business to international, Getting to Yes tells you how to: Separate the people from the problem; focus on interests, not positions; work together to create options that will satisfy both parties; and negotiate successfully with people who are more powerful, refuse to lay by the rules, or resort to "dirty tricks."

Heathly Competition (Michael F. Cannon & Michael D. Tanner) - Cutting-edge strategies for increasing your sales productivity.

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Jeffrey J. Fox) - This book will show you how to woo, pursue, and finally win any customer. In witty, succint chapters, Fox offers surprising, daring and totally practical wisdom that will help readers rise above the competition in any company, in any field. It's a terific resource for CEO's, as well as anyone who'd like to excel in sales.

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Motivational / Personal Growth

Blindsided (Richard M. Cohen) - Blindsided is about celebrating life and coping with chronic illiness, seen through the lens of one man's inspiring story.

Chicken Soup for the Soul at Work (Jack Canfield, Mark Victor Hansen, Maida Rogerson, Martin Rutte, and Tim Clauss) - This powerful book gives you new options, new ways to succeed and, above all, a new love and appreciation for yourself, your job and those around you. Share it with your mentor, coworkers or staff, and enjoy renewed joy and pleasure in your chosen vocation.

Motivation is an Inside Job (Norm Crouse) - This book is a practical, hands-on guide for any manager facing the tough day-to-day challenge of motivating today's workforce. The author presents a no nonsense approach to diagnosing and solving workplace performance problems.

Murphy's Law and Other Reasons Why Things Go Wrong! (Arthur Bloch) - You can rely on MURPHY'S LAW for miraculous revalations and unassailable realities - all culled from the intricacies of twentieth-century life. The author has included some Law of Parkinson, some Peter Principles, and even a little Cole's Law.

No Excuse! (Jay Rifenbary) - This book is a treasury of ideas and action steps that will help you overcome your obstacles and empower you to be all you can be. You'll learn how to live the "No Excuse!" lifestyle built on a solid foundation of self-responsibility, purpose, and integrity.

Orbiting the Giant Hairball (Gordon MacKenzie) - This book shares lessons on awakening and fostering creative genius. He teaches how to emerge from the "giant hairball" – that tangled, impenetrable mass of rules, and systems.

Reflections for Managers (Bruce Hyland and Merle Yost) - A collection of wisdom and inspiration from the world's best managers.

The Power of Powerless (Christopher de Vinck) - This book is a doorway into the deep lessons of life, love and faith Christopher de Vinck learned from his brother Oliver, who laid in the same bed for 33 years unable to see, walk, communicate or feed himself.

The Rules of Work:The Unspoken Truth About Getting Ahead in Business (Richard Templar) - While everybody else is concentrating solely on what they do, you're following the 100 golden Rules of Work that make sure you're not just thinking about what you do but also: How you do it, How others perceive you are doing it, What else you do beside, and that's what gets your respected, valued, admired...and promoted.

Who Moved My Cheese? (Spencer Johnson, M.D) - This book is a simple parable that reveals profound truths about change. It is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy.

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Performance Management

Performance Appraisals (Cathy Lee Gibson) - Learn how to turn the performance appraisal system into a manager's tool for success. Performance Appraisal walks you through the entire appraisal process, from setting up a year round documentation system to holding an effective, nonconfrontational appraisal meeting. If writing appraisals is a challenge, you can draw on nearly 200 key descriptive phrases included here.

The Human Touch Performance Appraisal (Charles M. Cadwell) - This book focuses on the process of conducting performance appraisals, not the paperwork or the "form". Applying the human touch helps managers get the most from their employees; it is a way to identify and focus on employees' goals, needs, and expectations. Managers who implement the human touch build on their employees' strength and help them reach their true potential.

The Manager's Pocket Guide to Documenting Employee Performance (Terry Fitzwater) - This step-by-step guide wil help you document and change unwanted work behaviors before they become issues leading to termiination. The guide presents specific measure fr accurate performance documentation that will protect your organization against discharge litigation.

The Manager's Pocket Guide to Performance Management (Sharon Fisher) - Every company wants and needs productive, skilled employees. Investing in a workforce that can help your business keep pace with the competition may be the most important strategic decision you make. The Manager's Pocket Guide to Performance Management is a step-by-step guide for managers who are interested in helping their employees perform to potential.

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I'm Not Crazy I'm Just Not You (Roger R. Pearman and Sarah C. Albritton) - The authors teach how to recognize and value difference without letting them get in the way of our relationships, and how to communicate successfully with others whose ways of looking at the world and relating may be far different from our own.

Please Understand Me - Character & Temperament Types (David Keirsey and Marilyn Bates) - After 30 years of treating hundred of teaching, parenting, marriage and management problems, Dr. Keirsey now challenges the reader to "ABANDON THE PYGMALION PROJECT, " that endless and fruitless attempt to change the Other into a carbon copy of Oneself.

The Stress Management Handbook (Kristine C. Brewer) - A practical guide to reducing stress in every aspect of your life.

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Recognition & Rewards

1001 Ways to Reward Employees ( Bob Nelson) - Whether you manage a department, oversee a division, lead a company-or run a family business with just one empoyee-there's an essential principle to follow that's too often overlooked: What most motivates the people who work for you is recognition. A chock-full guide to rewards of every conceivable type for every conceivable situation.

180 Ways to Walk the Recognition Talk (Eric Harvey) - 180 Ways To Walk The Recognition Talk is jam-packed with techniques, Strategies, "how to's" and things to remember. In fact, there's so much good information , it might be a little difficult figuring out how to use it all.

366 Surefire Ways to Let Your Employees Know They Count (Carol A. Hacker) - Behind every boardroom door is the issue of how can you do a better job of letting your employees know they count? All segments of the economy are scrambling for people who can do the work that needs to be done. Some industries are particularly starved for workers. The time-tested ideas in this book can help you attract and retain top talent.

450 Low-Cost No Cost Strategies (Carol A. Hacker) - Herein are hundreds of ideas from practical to the zany that have been shared by managers, supervisors, business owners, and rank and file employees. Use these ideas to challenge your own creative senses as well as those of your empoyees. Get your employees involved and find out how they want to be recognized for going the extra mile as well as for simple, daily achievements.

How to Motivate Every Employee: 24 Proven Tactics to Spark Productivity in the Workplace (Anne Bruce) - This book provides two dozen creative and ready to use tools and techniques for helping you achieve that same enthusiasm, energy, and employee morale. You will learn how to discover and hone your skills for drawing out the best qualities in each of your employees, building and maintaining high employee spirits in your workplace, and adding measurable value to both your organization and your management career.

How to Recognize & Reward Employees (Donna Deeprose) - Recognizing and rewarding employees isn't just a "nice thing to do". It's also a powerful morale and productivity booster-when done correctly. This latest WorkSmart book offers 10 guidelines for developing both formal programs and informal, everyday techniques. The book describes 100 ways to recognize and reward employees-many of them for very little or no money.

The 24-Carrot Manager (Adrian Gostick, Chester Elton) - This book presents a remarkable story of how a great leader can unleash human potential, creating success in either good economics or bad. Providing strategies and solutions for the managers of today, this book offers answers for imroving employee commitment and profitability through strategically acknowledging employee effort. How is it done/ The answer is deceptively simple: with carrots. Plentiful examples show how to choose the right reward for each employee, how to time the giving of a reward to motivate performance, how to effectively present rewards, when to give praise in prive and when to make it a public, etc.

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201 Icebreakers, Group Mixers, Warm-ups, Energizers, and Playful Activities (Edie West) - Running a training session? Giving a speech? Heading a workshop? Icebreakers come in handy in all these situations-and this is the largest and most imaginative collection you'll find anywhere! With the help of these playful, fun-filled games, exercises, and activities, you'll be able to start every session, meeting, speech, or presentation with a burst of energy and fun.

Creativity Games (Sivasaliam Thiagarajan, Ph.D) - These games are playful techniques for solving problems and utilizing opportunities in any situation.

New Supervisor Training (John E. Jones, Chris W. Chen) -This is the first book in the new ASTD Trainer's Workshop Series. It offers its users all the materials needed to develop a new supervisor training program lasting from only a few hours to several days. The exercises, handouts, assessments, structured experiences, and ready to use powerpoint presentations provided in the book are all gather on a companion CD for immediate application in the field.

The ASTD Trainer's Sourcebook: Supervision (Bobette Hays Williamson) - This book gives you easy to personalize, ready to run workshops on the hottest topics in training. Training pays, and good training pays more. Now you can maximize the benefits of training while minimizing the costs to your company with the ASTD Trainer's Sourcebook Series.

The Big Book of Business Games (John Newstrom, Edward Scannell) - This book contains dozens of group games and activities for managers and team leaders to use with their departments, staff, or committees, or for anyone to use with a sleepy audience. You'll find these games-many of which take just a few minutes to complete-perfect for making a point without lecturing, uncovering people problems in a department, sparking lively group discussions, and teaching valuable lessons about every aspect of making your organization successful.

Training to Imagine (Kat Koppett) - In today's fast paced, "right-sized," competitive environment, businesses increasingly need staff who are creative, think on their feet, take the unexpected in their stride, and work effectively in fluid teams. How can they instill and develop these critical skills? The answer may be to improvise! Improvisational actors make up scenes, dialog, and entire plays on the spot. They work collaboratively in front of paying customers who expect to be entertained and amazed. Improv actors use no script, cannot predict what will happen next, and have no chance to go back or rewrite. They rely on their knowledge, practiced skills and their colleagues. This book is the first to apply the improv methodologies of the theater to developing the business skills that are in high demand. Kat Koppet demonstrates to trainers and managers how they can effectively transfer improv training techniques to their day-to-day business environment. Training to Imagin translates the theories and exercises of improv into straightforward and practical guidelines and training activities, and assumes no previous experience with improvisation or performing.

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Cleaning Colleges and Universites - Stand alone CD for the entire healthcare facility which covers: Cleaning Graphics, Cleaning Tasks for Every Area, Time Standards for All Tasks, Softwear Generator Containing all the Cleaning, Techniques and a Results Generator, Specifications for cleaning every department/school/area.

Cleaning Office Building - Stand alone CD for the entire facilty which covers: Cleaning Graphics, Cleaning Tasks For Every Area, Time Standards for All Tasks, Software Generator Containing all the Cleaning, Techniques and a Results Generator, and Specifications for cleaning Offices.

Cleaning Schools - Stand Alone CD for Housekeeping which covers; Cleaning Graphics, Cleaning Tasks for Every Type, Time Standards For All Cleaning, Techniques and a results Generator, Specifications For Cleaning Every Department/School/Area.

World Wide Work Loading



How to Avoid Making a Costly Mistake When Reading & Signing Contracts (Jodie-Beth Galos, Esq., SPHR) - Interpreting legally binding contracts doesn't have to tie your stomach in knots. When it comes to contracts, you and your organization are putting it all on the dotted line. Literally. You know there isn't room for error. You have to know what you're signing. You have to look for red flags. You have to interpret fine print in a matter of days. Most of all, you have to protect your organization's interest and get the deal you want. If you want relief from the stress, easy techniques that make reading contracts a breeze, and warning signs that indicate you have trouble, look no further. This tim-saving program is chock-full of secrets for working more efficiently with contracts.

How to Format Tables, Charts, and Columns in Microsoft Work

How to Make MS Outlook Work Harder for You

How to Use MS Work Graphic and Design Features

Mastering Microsoft Excel Macros

Microsoft Excel Tips & Shortcuts for Every User

The 10 Commandments of Communicating with People with Disabilities - The Ten Commandments Package includes: the 26 minute VHS or DVD and 20 pages of camera-ready reproducible resources guides (as handouts for viewers).

Visionary Companies: Their Success and Characteristics (Jerry Porras)- The concepts described in this book are scientifically based and have withstood nearly 40 years of scrutiny and scientific inquiry. They are also universal, having been proven effective everywhere they've been used—in the United States, Canada, Europe, Asia, Australia, New Zealand, Africa, Latin America and the Caribbean.

What Drives Phenomenal Success? (Colleen Barrett)- Colleen Barrett explains of Southwest Airlines in simple terms: A customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make the dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers.



Labor of Love


5S Factory Makeover - Starting with an explanation of why a company should keep its manufacturing areas clean, This program from SME's Manufacturing Insights video series shows you an actual Five S training event at two different manufacturing companies.

Beyond Sexual Harassment: Other Forms of Harassment & Discrimination (AMI)

Care & Control: A Better Approach to Termination (AMI)

Cleaning Basics A to Z (Cleaning Consultant Services, ) - A 60 minute video with 16 three minute training segments covering all common duties performed by custodians and janitors in all types and sizes of facilities. Easy to follow, step by step procedures, show actual cleaners in real-life work situations.

Dilbert Does Meetings (Video Arts Incorporated)

Handling the Sexual Harassment Complaint (AMI)

Labor of Love

Learning Lean Through Simulation (Society of Manufacturing Engineers) - This video will show you how people like yourself applied lean principles and rules to increase efficiency, improve quality, and strengthen customer-supplier connections.

Mapping Your Value Stream (Society of Manufacturing Engineers) - This video introduces the concepts of value stream mapping. The objective of this video is tha tonce all of the inventory, product flows and informations exchanges for a single customer part are on paper, it is easy to identify the areas within a production system that needs improvement.

More Than A Gut Feeling II (AMI)

Rehabilitiation for the New Century

Sexual Harassment: Is it or Isn't It? (AMI)

The Dreaded Performance Appraisal

The Human Touch Performance Appraisal II (AMI)

Time Trap II: Effective Time Management (AMI)

Visual Controls - Part of the award-winning Manufacturing Insights video series, this program explains how visual controls are developed and used in a factory environment to help identify production problems quickly.

We've Got to Stop Meeting Like This! (AMI)


VHS with Workbook


Supervising an Employee with a Disability - Tape 1 - Perfect for training businesses, agency supervisors and managers that have hired or are considering hiring someone with a disability. It offers a real-life look at issues and solutions in the workplace.

Supervising an Employee with a Disability - Tape 2 - Perfect for training businesses, agency supervisors and managers that have hired or are considering hiring someone with a disability. It offers a real-life look at issues and solutions in the workplace.

Supervising and Employee with a Disability - Workbook - Perfect for training businesses, agency supervisors and managers that have hired or are considering hiring someone with a disability. It offers a real-life look at issues and solutions in the workplace.

Motivational / Personal Growth

FISH! Catch the Energy. Release the Potential.(Charthouse Learning) - A powerful parable that will help you love the work you do - even if you can't always do the work that you love. Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day, in an environment in which people are truly connected to their work, colleagues, and students